Refund policy

Our promise
If something arrives broken, faulty, or not what you ordered, we'll make it right at no cost to you. And if you simply change your mind, you have 30 days to send it back.

Damaged, defective, or wrong item
Email us at deskboundsupply@gmail.com within 7 days of delivery with your order number and a photo of the problem. We'll send you a free replacement or a full refund, whichever you prefer. In most cases you won't need to send anything back.

Changed your mind?
You can request a return within 30 days of delivery. Items must be unused and in their original packaging. Email deskboundsupply@gmail.com with your order number to start a return. We'll reply with the return address and instructions. Please don't send items back without contacting us first, as returns sent without a request can't be accepted. Return shipping for change-of-mind returns is paid by the customer, and original shipping costs are not refundable.

Exceptions
Gift cards and items marked as final sale can't be returned.

Exchanges
The fastest way to get a different item is to return the one you have and place a new order once your return is approved.

Refunds
Once we receive and inspect your return (or approve a damaged-item claim), we'll email you to confirm. Approved refunds go back to your original payment method, and your bank may take 5–10 business days to show it. If it's been longer than 15 business days since approval, email us at deskboundsupply@gmail.com.

Cancellations
Orders can be cancelled for a full refund if they haven't shipped yet. Email us as soon as possible and we'll do our best to catch it.